Problem Statement:
In December 2021, a leading provider of healthcare commercial intelligence from US sought to establish a robust and scalable offshore team in India to streamline and enhance their data operations. They had high operational costs, talent shortages, scalability issues, and needed to remain competitive in a fast-paced US market. To achieve this, they partnered with FinacPlus Global Services, renowned for its expertise in providing virtual business process services and data solutions.
Solution Provided:
FinacPlus offered a tailored suite of services to effectively address the client’s challenges. The process begun by analysing the client’s needs, collaborating with functional managers to craft detailed job descriptions, and recruiting skilled professionals who met the exact requirements.
FinacPlus managed the complete onboarding process, ensuring a smooth transition and integration into operations. Taking charge of all back-office functions, including talent acquisition, onboarding, performance management, employee engagement, team coordination, time management, operational oversight, and systems management. This enabled the client to concentrate on driving business growth and expanding their customer base, while FinacPlus ensured streamlined operations and sustained organizational support.
Impact Achieved:
All FinacPlus employees worked in the same time zone as our US client making it a very efficient partnership in terms of productivity and output achieved. Hence, by the end of 2024, FinacPlus has become a value-added addition to client’s data operations scaling to 98 skilled professionals, with the number continuing to grow. This expansion also reflects the client’s remarkable business growth over 2 years and their immense potential in the U.S. healthcare market.
FinacPlus has played a pivotal role in this success by delivering exceptional operational support, driven by a highly motivated and capable team. This partnership enables the client to focus on strategic growth while FinacPlus ensures seamless execution of their back-office and operational needs.
