Challenge:
In Q1 2022, a specialized alternative investment firm in the US real estate sector partnered with FinacPlus to address a critical operations support gap. The client needed a unique individual capable of seamlessly handling both operational and accounting tasks. Finding a candidate with the right blend of skills and the ability to effortlessly switch between these diverse responsibilities proved challenging.
Compounding the difficulty, the firm was undergoing significant organizational changes, making extensive training time impractical. They needed a solution that provided immediate support and minimized disruption.
Solution:
We at FinacPlus understood the client’s complex needs and swiftly identified a senior-level professional with the precise skill set required. This experienced resource possessed a strong background in both operations and accounting, enabling them to effectively manage the diverse responsibilities of the role.
Crucially, the hired professional not only seamlessly transitioned into the position but also proactively developed comprehensive training materials for future reference. This foresight proved invaluable in mitigating the impact of organizational changes and ensuring knowledge transfer.
Impact:
The initial pilot hire proved remarkably successful, laying the foundation for a rapidly expanding partnership. By Q4 2024, the FinacPlus team supporting this client had grown to six dedicated professionals. This team has taken ownership of multiple sub-processes, significantly streamlining the client’s operations.
Furthermore, the FinacPlus team played a pivotal role in assisting the client manager with a complex data migration project, effectively clearing backlog items dating back to 2010. This accomplishment freed the client manager to focus on strategic initiatives, including pursuing new business opportunities and driving growth.
Keywords: Virtual Process Services, US Private Lenders, Real Estate Investment Companies, Alternative Investments, Operations Support, Accounting Services, Data Migration, Process Improvement, Back Office Support, Scalable Solutions, Real Estate Operations, US Real Estate, Offshore Support
