Challenge:

In 2018, a prominent hard money lender, specializing in hard money loans, fix-and-flip financing, and mortgage solutions, partnered with FinacPlus to address the challenges of rapid expansion. 

As demand for their services grew, the client sought to optimize back-office operations, including underwriting, accounting, and investor reporting, while controlling operational costs. 

They needed a scalable solution that would allow them to focus on their core competencies without being burdened by administrative overhead.

Solution:

FinacPlus conducted a comprehensive analysis of the client’s needs, collaborating closely with leadership and functional teams to gain a deep understanding of their operational requirements.  Leveraging our talent acquisition expertise, we developed targeted job descriptions and recruited experienced professionals with the specific skill sets needed for each role. 

A robust onboarding and induction program ensured seamless integration of the FinacPlus team into the client’s workflows.  FinacPlus assumed full ownership of the client’s back-office processes, including operations control, performance management, and systems management.

This allowed the client to concentrate on strategic initiatives such as business development, product innovation, and customer relationship management.

Impact:

Since 2018, the FinacPlus team supporting this client has grown to 32 professionals and continues to expand, demonstrating the ongoing value and scalability of our services. 

With FinacPlus’s strategic support, the client has not only streamlined its back-office operations but also significantly increased its loan origination and servicing capacity. 

To further optimize costs, FinacPlus implemented a strategic mass hiring approach, recruiting and training entry-level talent to manage standardized processes effectively. This initiative has resulted in substantial cost savings while ensuring a consistent pipeline of highly motivated and well-trained resources.  This partnership exemplifies FinacPlus’ ability to provide tailored, scalable solutions that empower clients to achieve significant growth and operational efficiency.

Keywords: Virtual Process Services, US Private Lenders, Real Estate Investment Companies, Hard Money Lending, Fix and Flip Loans, Mortgage Solutions, Underwriting, Accounting, Investor Reporting, Back-Office Support, Loan Origination, Loan Servicing, Cost Optimization, Scalable Solutions, Offshore Support, Real Estate Lending, US Real Estate Finance