Problem Statement:
In 2022, a Denver, Colorado-based private lending firm, with 30 years of expertise, sought to establish robust back-office operations to support its ambitious growth strategy. Their goal: to become a top 5 private lenders in their market.
This required reliable support across critical functions, including appraisal reviews, underwriting, market data research, accounting, and asset management. The client needed an efficient and cost-effective partner capable of scaling operations seamlessly, and chose to establish this operational hub in Hyderabad, India.
Solution:
FinacPlus, recommended by an existing client, stepped in as a trusted partner to provide comprehensive virtual back-office process support. Starting with a single resource dedicated to title search, FinacPlus quickly adapted to the client’s expanding needs, growing the team to over eight skilled professionals.
Our suite of services now encompasses:
Appraisal Support: Supporting Loan Officers in ordering Appraisal reports and offering support to Loan Processors and Underwriting team for Appraisal reviews and Appraisal related conditions and corrections.
Underwriting Support: Supporting Underwriting team and credit community with detailed analysis on each loan to ensure quality in funding decision.
Asset Management: Offering support on various activities on Loan post funding. To ensure loans are property set up in the system and perform period reviews / activities to ensure loans are complied with all the agreements at funding.
Accounting Functions: Providing end-to-end support for financial reporting and compliance.
Market Data research: Helping client with Market data to source potential customer / Borrowers for future business.
The partnership between FinacPlus and the client exemplifies our commitment to fostering growth and operational efficiency. By delivering tailored, high-quality process support services, we have become an integral part of their journey. Aligning with the client’s evolving needs, FinacPlus has helped establish a scalable and efficient operations base in India.
Impact Achieved:
Scalable Growth: FinacPlus is empowering this 30-year private lending expert to achieve its goal of becoming a top 5 lender, ensuring operational readiness at every stage of growth.
Operational Excellence: Our services enabled the client to focus on strategic growth while relying on accurate and reliable back-office support.
Cost Efficiency: The India-based operations helped the client achieve significant cost savings without compromising on quality.
Business Expansion: The client is now expanding into fixed-rate lending, Technology Development and Support. They plan to hire over 5 new resources in 2025 and envision doubling their India operations by 2026.
Keywords: Virtual Process Services, US Private Lenders, Real Estate Investment Companies, Private Lending, Appraisal Reviews, Underwriting, Asset Management, Market Data Research, Accounting, Back-Office Support, Loan Origination, Loan Servicing, Cost Optimization, Scalable Solutions, Offshore Support, Real Estate Lending, US Real Estate Finance, Fixed-Rate Lending
